Frequently Asked Questions

Please read our FAQ before sending us a message.

How can I pay my order?

TO PLACE AN ORDER, PLEASE FOLLOW THESE SIMPLE STEPS:

1. Select a product you want to order;

  1. After you select a product, click “Add to Shopping Cart” to add the product to your shopping cart.
  2. If you would like to purchase more than 1 item, repeat steps 1 and 2.
  3. After shopping simply click “Cart Icon” located at the top right of your screen.
  4. Review the quantity and items in your cart and click “Checkout”.
  5. Login (if you have not already done so) and complete the brief information form (billing & delivery addresses, credit card information); and

7. Click “PLACE ORDER“. Within moments, you will get an order number and a detailed order confirmation will be sent to you by E-mail

MESSAGE If your order is a gift for someone else you may have a special message written on our stationery card with any order, at no extra charge. Please include your message with your order at time of ordering. You may also provide us with special shipping instructions in the same message box at time of ordering. 

Note: All information sent to our site is encrypted thus protecting against disclosure to third parties. Our server offers the highest security to your transaction. All information sent to our site including your email address is treated and held with the highest confidentiality and such information will never be sold or leased.

How to pay with bitcoins?

1. To be able to buy & pay with Bitcoins, you need to create a Bitcoin account (a wallet). The following sites offer this possibility for free:

• https://www.coinbase.com/
• https://blockchain.info/wallet/#/signup
2. Now that you have a wallet, you need bitcoins. Here is a list of secure exchanges which offer bitcoins that can be bought with USD:
• https://www.abra.com 
• https://changelly.com 
• https://www.kraken.com/
3. After you’ve done with creating a wallet and buying bitcoins, contact us back and will provide a bitcoin address for payment

Blockchain (https://blockchain.info/wallet/)
Blockchain.com – The Most Trusted Crypto Company
Blockchain.com is the most popular place to securely buy, store, and trade Bitcoin, Ethereum, and other top cryptocurrencies.

How to Order?

GETTING STARTED:

1. To be able to buy & pay with Bitcoins, you need to create a Bitcoin account (a wallet). The following sites offer this possibility for free:
• https://www.coinbase.com/
• https://blockchain.info/wallet/#/signup
2. Now that you have a wallet, you need bitcoins. Here is a list of secure exchanges which offer bitcoins that can be bought with USD:
• https://www.abra.com (https://www.abra.com/)
• https://changelly.com (https://changelly.com/)
• https://www.kraken.com/
3. After you’ve done with creating a wallet and buying bitcoins, contact us back and will provide a bitcoin address for payment

How do I place an order by mail?

Please submit your case and provide your phone No. and the preferred time frame to call you, including what you may be interested in if what you desire is not found on the platform. We will get back to you as soon as possible.Please take into consideration that our office hours are 8:00 am to 4pm.

Does a Cuban Cigar improve with age?

Cuban tobacco is fermented in a way to maintain organic material residus. With age a Cuban cigar continues its fermentation process in a slower way. When the cigar gets to about 10 or 15 years, the organic material turns inorganic and burns much better. Aged cigars give richer aromas than younger cigars but a much more mild and refined flavor.

How can I return unwanted product?

Refunds are processed for lost packages post 10 days or for returned packages in the condition the order was received. For severely damaged or poor quality goods, we can issue replacements or credits, but for refunds to be issued, we must have past the 15 days to declare a loss or have the package returned back to us. Get in touch with us by email to receive the return details as it is different depending on your region

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